Last updated: [date]
1. Who we are
This online shop is operated by [Company legal name], registered at [address], company ID [Company ID], VAT number [VAT number], email europe@ombrevelle.com (“we”, “us”).
2. Scope
These terms apply to every order placed on ombrevelle.com by consumers resident in the European Union. Nothing in them limits the rights you have under the mandatory consumer law of the country where you live.
3. Orders and contract
Product pages are an invitation to order. When you place an order you make an offer to buy; we confirm receipt by email. The contract is formed when we send a second email confirming that your order has been dispatched. We may decline an order, for example if a product is out of stock or a price was clearly wrong, and refund any payment immediately.
4. Prices and payment
Prices are in euro and include VAT. Delivery costs, also VAT included, are shown before you pay. Payment is taken at the time of order through our payment provider.
5. Delivery
We deliver within the EU as described on the shipping page: insured delivery costs €20 and is free on orders over €250. Risk passes to you when you, or someone you name, receive the goods.
6. Right of withdrawal
You may withdraw from the contract within 14 days, as described on the returns page. We pay the cost of returning the goods. Sealed perfumes and cosmetics opened after delivery are excluded for hygiene reasons.
7. Legal guarantee
You benefit from the legal guarantee of conformity for two years from delivery.
8. Liability
We are liable for damage caused intentionally or through gross negligence, and for injury to life, body or health, without limitation. Otherwise our liability is limited to foreseeable damage typical of the contract, to the extent the law allows.
9. Complaints and disputes
Write to us first; we answer within [5] working days. You may also contact the Commission for Consumer Protection in Bulgaria (kzp.bg) or the consumer authority or out-of-court dispute body of your own country.
10. Law
These terms are governed by the law of [Bulgaria]. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.