Your right of withdrawal
You may withdraw from your purchase within 14 days without giving any reason. The period runs for 14 days from the day you, or someone you name other than the carrier, receive the goods.
To withdraw, tell us clearly, for example by email to europe@ombrevelle.com, before the period ends. You can use the model form below, but you do not have to.
Sealed products only
For health and hygiene reasons, perfumes and cosmetics cannot be returned once their seal, cellophane or protective packaging has been opened after delivery. This does not affect your rights if a product is faulty or not as described.
Sending the product back
Returns are free. Tell us you are withdrawing and we email you a prepaid, insured return label; we cover the cost of sending the products back. Please send them within 14 days of telling us, to: [Company legal name], [returns address], and pack the bottles carefully in their original box. Perfume must travel by road, so use the courier on the label.
Refunds
We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your withdrawal notice, using the same payment method you used. We may wait to refund until we have received the products back or you have shown that you sent them. You are responsible for any loss in value caused by handling the products beyond what is needed to check them.
Faulty or incorrect products
Products must conform to the contract. If something is faulty or not what you ordered, you are covered by the legal guarantee of conformity for two years from delivery. Write to us with photos and we will repair, replace or refund.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To [Company legal name], [address], europe@ombrevelle.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
