We ship from [City, Country] to every member state of the European Union.
Delivery times and costs
| Order value | Delivery | Cost |
|---|---|---|
| Over €250 | Insured delivery, tracked | Free |
| Up to €250 | Insured delivery, tracked | €20 |
The same price applies to every EU country. It includes the courier and full insurance of your parcel, so if anything is lost or damaged on the way, the loss is ours, not yours.
| Destination | Delivery time |
|---|---|
| [Country of dispatch] | [1–2] working days |
| Other EU countries | [3–6] working days |
Orders placed before [14:00] on a working day leave the same day. You receive a tracking link by email when your parcel is on its way.
Perfume and air transport
Perfume contains alcohol and is classed as a flammable liquid (UN 1266). We send it by road. Some islands and overseas territories can only be reached by air, and we cannot deliver there: [list excluded areas, e.g. the Canary Islands].
Prices and VAT
All prices include VAT, including the delivery cost. Nothing is added at checkout, and deliveries inside the EU have no customs fees.
Damaged parcels
If your parcel arrives damaged, note it with the courier if you can, keep the packaging and write to europe@ombrevelle.com within 7 days with photos. We will send a replacement or refund you.
